SemanticTechnology for capturing communication inside an organization
Marko Grobelnik, Dunja Mladenić and Blaz Fortuna
In: Semantic knowledge management (2008) Springer , Berlin, Germany , pp. 59-67.

Abstract

Capturing information about employees can give organizations insight into underlying knowledge processes. Analyzing email communications, for example, can produce an informal structure that’s flexible and that organizations can recalculate regularly to capture information flow among employees. The structure could also help institutions to both identify collaboration patterns and predict changes in those patterns.

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